Micro-managing nonverbal behaviour is absurd! This is probably the most contentious of the three rules. When I was first "trained" to...

Scene from "Difficult, Disturbing and Dangerous Behaviour" by Dr Iain Bourne ... and if there was no violence I'd be out of business, or...

I hope you follow the logic of Rule 1, "Do something!" Unfortunately, that by itself can lead us into very scary territory. It might even...