Micro-managing nonverbal behaviour is absurd! This is probably the most contentious of the three rules. When I was first "trained" to...

Scene from "Difficult, Disturbing and Dangerous Behaviour" by Dr Iain Bourne ... and if there was no violence I'd be out of business, or...

I hope you follow the logic of Rule 1, "Do something!" Unfortunately, that by itself can lead us into very scary territory. It might even...

Well it sounds obvious but very often people attempt the opposite. This can be for a number of very understandable reasons: They don't...