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2. Dangerous Behaviour - Beyond Policy and Procedure

There are many ways that organisations can address the interpersonal risks posed by dangerous behaviour towards staff:


1.        Create a safe organisational culture.

2.        Develop safe policies and procedures for dealing with aggressive behaviour.

3.        Create a safe, welcoming, and people-centred environment.

4.        Employ staff with good “people” skills.

5.        Train staff to deal with complaints in a respectful and solution-focussed manner.

6.        Help staff identify, assess, and avoid situations that could pose a risk.


These are important, even critical issues but they are distal rather than proximal factors – they are about how to minimise risk posed by dangerous behaviour rather than identifying how to deal with it as it occurs. That is the focus of this bite-size blog.


Given that the best policies, procedures and assessments will never eradicate the risk of violence, many frontline staff remain ill-prepared for when it does happen. In all probability , the risk of physical violence is much less than people think – most situations end up as “near misses.” The fear of violence, however, can be debilitating.


Managing dangerous behaviour is overwhelming a psychological endeavour not a physical one but, as we will see, the “rules” are not simply extensions of those that apply to the rest of our professional practice. They constitute a whole new science.


Stay safe


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